How the trust score works

Every shop on Sopifo gets a trust score out of 100. It is calculated from what a seller actually does on the platform — delivering orders and earning reviews — not from how much they pay us or how large their Facebook page is.

What goes into the score
Verification & identityup to 20 points

Whether Sopifo has verified the seller's identity or business, plus a connected Facebook page.

Order fulfilmentup to 30 points

Share of orders actually delivered, reduced by cancellations and returns. Sellers with very few completed orders score lower until they build a record.

Customer reviewsup to 25 points

Average rating from buyers on Sopifo. Reviews from confirmed purchases count more, and a small number of reviews moves the score only slightly.

Selling experienceup to 15 points

Number of delivered orders and how long the shop has been active on the platform.

Facebook presenceup to 10 points

Follower count from a connected Facebook page. Capped deliberately so social reach cannot replace a real delivery record.

Badge tiers
New seller0 – 19
Bronze20 – 39
Silver40 – 59
Gold60 – 79
Platinum80 – 100
Keeping scores honest

Sellers cannot review or order from their own shop — those are excluded entirely.

Each buyer can leave one review per shop, and hidden reviews are not counted.

Reviews from buyers with a delivered order carry more weight than reviews without a confirmed purchase.

Order volume and follower counts use diminishing returns, so bulk activity cannot push a score to the top on its own.

Scores are recalculated daily and whenever an order or review changes.

How the trust score works | Sopifo